General Delivery Information

We use a specially selected carrier to ensure you get the best delivery service for your order. This is normally by us, but can sometimes be either by Parcelforce or Proovia Couriers Ltd.

You will receive an email from us/them when your order is ready for dispatch with delivery details.

If you have a special request or need some more info, please contact us on 01985 363145 or sales@kellowwoodcraft.co.uk.

We offer FREE delivery to all mainland UK

For Highlands and Islands, surcharges are based on your postcode, please get in touch if you live in the following postcode areas for a quote BT, AB, DD, HS, IM, IV, KA, KW PA, PH, ZE.

Delivery Types

1 Person Delivery

This is normally a 1-person courier service. (Parcelforce, Evri, DPD)

This is an all-day, weekday service. You will receive tracking information when your order has been dispatched.

If you are out when the driver tries to deliver your furniture, they will leave a card with simple options for re-delivery. Alternatively, if there is a safe place to leave your item, just add the info in your basket in the “notes box.
Delivery is to the main door of the building only. Please be aware, that if you live in a flat or have a shared entrance, the driver will only deliver your order to this entrance, not to the entrance to your flat.

If you have any queries, please contact us on 01985 363145 or email us on sales@kellowwoodcraft.co.uk.

2 Person Delivery

A two-person delivery team will complete this (Kellow Woodcraft Limited or Proovia Couriers Limited).

This is a timed Monday-Sunday delivery service. You will receive a delivery date when your order is dispatched, and a 3-hour time slot the day before your scheduled delivery.

If you are out when the driver tries to deliver your furniture, you may incur a redelivery fee as set by the delivery company. They will also try to contact you by phone before leaving the premises. Alternatively, if there is a safe place to leave your item, just add the info in your basket in the “notes box.

If you have any queries, please contact us on 01985 363145 or email us on sales@kellowwoodcraft.co.uk.

Lead Times

Small items such as tables, chairs, smaller bookcases etc have a lead time of 4-6 weeks

Larger items such as larders, wardrobes, chest of drawers etc have a lead time of 8-10 weeks

All bespoke items have a lead time of between 12-14 weeks,

please contact us on 01985 363145 or sales@kellowwoodcraft.co.uk if you have any queries about lead times.

**PLEASE NOTE ALL DELIVERY LEAD TIMES ARE JUST A GUIDE AND, IN MOST CASES, FURNITURE IS DELIVERED WITHIN THE STATED PERIOD.

Collection from Warminster

It is possible to collect items, free of delivery charge, from our Warminster location (BA12 8GH). This is by prior to arrangement only. Please contact us on 01985 363145 or email us at: sales@kellowwoodcraft.co.uk so that we can advise on details of this service. Free customer parking is available onsite.

Packaging

Packaging removal is not included in our courier delivery service. Please keep any packaging until you have inspected your item and are 100% happy with it, as you may require it to repackage for return.

All the packaging is made from recycled material where possible, and it would be fantastic if you could recycle the cardboard etc. as well. If not, cardboard boxes are always useful around the home!

Damages

All damages must be reported to us by email within 48 hours of delivery, after this time we cannot guarantee any action will be taken to rectify the damage.

Area Surcharges

We try to offer delivery to as much of the UK as possible. Unfortunately, due to the high surcharges made to us by the delivery firms we cannot offer this to the whole of the UK.

*A surcharge may be applied to the following postcodes: BT, AB, DD, HS, IM, IV, KA, KW PA, PH, ZE

Non-UK mainland locations will also incur a surcharge and are quoted on a case by case basis to ensure we get the best price possible for you.

We will always work to keep any surcharge to an absolute minimum for our customers.

Please note, delivery times to surcharge postcodes will be longer than those said on site. We will provide an estimate when you get in touch for a quote.